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Troubleshooting

Updated February 6, 2026

Most problems in Fuel reduce to a broken data path, a duplicated data source, or a plan limit.

Start with the record

Apple Health is the arbiter.

If Apple Health does not contain the data, Fuel cannot infer it. If Apple Health contains duplicates, Fuel will reflect duplicates until the source issue is resolved.

No activity or workouts showing

1. Confirm the watch is paired to the same iPhone you use for Fuel.
2. Confirm Apple Health is recording Move activity and recent workouts.
3. Confirm Fuel has permission to read workouts and active energy in Apple Health.
4. Open Fuel again after a short delay to allow sync to complete.

If the watch path is the issue, start with Apple Watch Setup and Apple Health Permissions.

Nutrition totals look wrong

Nutrition errors usually come from one of two places: missing logs or inconsistent logs.

If meals were not logged, the totals will be low. If meals were logged with wrong portions, the totals will be wrong in a consistent direction. Correct the entry the same day and let the next review run on the corrected record.

If you rely on AI logging, use AI Food Logging to improve input quality and verification.

AI results look wrong repeatedly

If AI logging is consistently wrong for the same meal type, treat it as an input problem first.

1. Use scanning when a nutrition label exists and include the full label in frame
2. For photos, include portion cues and avoid extreme angles that hide volume
3. For text, state quantity, preparation method, and add-ons such as oils and sauces
4. Correct the draft before saving, then reuse the corrected entry as the template

If drafts do not save into your log, check Apple Health write permissions for nutrition categories. If the result is wrong across multiple clean inputs, email support@fuelnutrition.app with a screenshot of the input and the draft so the failure mode can be diagnosed.

Totals look inflated

Inflated totals usually come from duplicate workouts or overlapping activity sources.

Inspect the data sources in Apple Health for the category that looks inflated and ensure only one source is writing overlapping records.

Pro features not unlocked

1. Confirm the device is signed into the Apple ID that owns the subscription.
2. Use the restore purchases action in Fuel.
3. Wait briefly and relaunch the app.

If the feature is still locked, recheck the limits in Free and Pro and then contact support if the plan status is still wrong.